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Knowledge Base & FAQ

  • 1.Purchasing

    How could I buy the products I need if there is no price in the website?

    Buyers need to send required product details to us via e-mail, and then we will provide reasonable quotations as request.

    How long could I get reply of my enquiry?

    Buyers will get a reply within 24 hours.

    What kind of warranty you offer?

    We provide 3-6 months warranty for the parts.

    How is the after sales service?

    • A. We have a huge team which is in charge of after-sales service, also a service hotline dealing with buyers'complains and feedback.
    • B. We offer 24-hour online service to help buyers solving problems.
    • C. We offer buyers updated market information regularly.
    • D. We offer full- package service for buyers.
  • 2. Payment

    What are the terms of payments you offer?

    We accept payment of T/T, Western Union and cash.

  • 3. Shipment

    How many days will it take for customers to receive their goods after the order is confirmed?

    If the customs clearance goes smoothly, it will take half of one month (holidays not included, 2 days for preparation, 7-10 days for delivery).

    What kind of packaging you offer?

    We will try our best to optimize our package to protect all products and lessen the size, helping clients to safe extra shipping expense.

    What kind of transportation methods you offer?

    • A: For spare-parts, we use express delivery like DHL, UPS, FedEx, TNT and EMS, as we enjoy very good discount in these companies. But if buyers provide us accounts of their own,transportation fee paid by such accounts are also welcomed.
    • B: For goods with large package, we will transport by air and sea, and we will confirm freight with buyers’ prior delivery.

    How about the insurance during transportation? How to deal with the responsibility?

    We promise to be responsible for all situations and problems that will appear as long as goods are still in China. After goods are out of China, we will assist clients to solve all problems and related issues.

  • 4. Goods Return

    What conditions should be considered to return goods?

    • A: Goods were delivered by Iseidon.
    • B: Goods are within warranty.

    How long will you take to deal with the returned goods?

    We will provide the first feedback within 5 working days.