1. What should I do if I want to add some other products?
If the order is not shipped, you can place a new order directly. Please also contact us via email/Skype/Whatsapp/Wechat, thus we can issue a refund of one shipping cost, and combine the shipping.
If the order is already shipped, you can place a new order and we will process it quickly.
2. What kind of transportation methods do you offer?
(1) For spare-parts, we use express delivery like DHL, UPS, FedEx, TNT and EMS, as we enjoy very good discount in these companies. But if buyers provide us accounts of their own,transportation fee paid by such accounts are also welcomed.
(2) For goods with large package, we will transport by air and sea, and we will confirm freight with buyers’ prior delivery.
3. How to cancel/change the order?
Cancel Your Order after Payment
ISEIDON works tirelessly to provide rapid delivery to our customers. As such, it is not possible for us to halt delivery once we receive orders. Customers are responsible for placing accurate orders. ISEIDON does not
offer refunds should customers change their mind or incorrectly place orders.
Change Your Order after Payment
To add Items to your order without canceling any previous items, please don't hesitate to contact our sales soon. There is no charge for this service.
Note: If the goods have already been delivered, we cannot cancel or change the order.
4. What kind of payment methods do you accept?
ISEIDON makes paying for your orders easily by providing a range of convenient payment options. Below is a guide to the different payment methods:
• Wire Transfer
• Western Union (RMB Account)
5. What do Original, Original Self-welded, and High Copy AAA/AA stand for respectively?
Generally speaking, depending on the materials used, the quality of the parts can be separated into different categories in ISEIDON, we have 4 grades for them in particular.
Original parts are those with 100% original core components like LCD, IC chip, flex, while non-core component like frame can be original or original compliant (up to the main market trend), which are assembled by the original factories.
Original self-welded parts are those with 100% original core components like LCD, IC chip, while non-core components like flex, glass lens and frame made of best original compliant material, which are assembled by the capable third-party factories.
High Copy AAA/AA
High copy AAA/AA stands for China made quality, with all components made of original compliant materials. They are widely accepted compliant replacements for original parts, which can keep a good balance between price and quality.
6. What should I immediately do upon receiving my parcel?
Step 1 Receive the package and check the carton box.
Step 2 Take photos and weight to keep record if any following situation appears on the packing of the carton:
• Fissure on the seal
• Product damaged
• Fissure on the fragile mark
• Find shortage when opening the carton.
Step 3 As for above situations, please contact the relevant forwarder to get the claim number immediately.
Step 4 Sign and feedback all info (photos, claim number, weight) to sales from ISEIDON.
Step 5 The sales representative will handle the case with the relevant forwarder.