All defective merchandise, unless otherwise indicated, may be returned for a replacement within 180 days from the original purchase date. The warranty does not cover physically damaged merchandise.
How to Obtain Warranty Service?
1. Customers should inform our sales before returning defective products, and make commercial invoice according to the sales’ indication, provide the packing list and the defect report.
2. When the defective products ship back, they should be protected well in case any damage during shipment, we don’t bear any responsibility the products without any protected.
If product purchased from ISEIDON does not function properly (physical damage or damage caused by incorrect installation and usage are excluded) within 180 days from the original purchase date, customers may initiate for an exchange or refund request.
Received Defective Parts
Please refuse the package (from the courier) if it looks like it has been opened or is visibly damaged, and contact us to let us know. So that we may file a claim with the shipment carrier in a timely manner:
• Pictures of the front and back of the shipment box.
• Pictures of the front and back of the product that has physical damages.
And, timely complaints to the local carriers (such as DHL, UPS or Fedex), and get a Claim Number within 48 hours local time.
If you have accepted a damaged package and the products inside are physically damaged or nonfunctioning, please provide photos or video within 14 days.
Wrong Parts Ordered
For a case like customer ordered wrong parts, technically, we hold no responsibility in returning items that were incorrectly ordered, but, that being said, that does not mean we do not want to help our customers in the event this happens. Customers will be responsible for all return shipping fees, and 30% (for refund requests) or 20% (for exchange requests) will be charged after we have received and tested the product.
Wrong Parts Received
If you have received an incorrect item, please take 3 clear photos of the incorrect item with the ERP showing or scan QR code. We will verify the error and fix it as quickly as possible.
Depending on customer's request (refund or exchange), the RMA handling process can be finished within 7 business days after the defective items received by ISEIDON. If it has been over 7 business days, please send an email to firstname.lastname@example.org, it will be handled immediately. The response will be provided within 24 hours.